Customer Care & Support
  • about-icon about-icon
    About Masqa
  • about-icon about-icon
    Ordering at Masqa
  • about-icon about-icon
    Order Tracking and Delivery
  • about-icon about-icon
    Replacement, Return and Refunds
  • about-icon about-icon
Didnt find your answer? Contact customer service

About Masqa

How did Masqa’s journey begin? arrow-icon

Masqa was founded in 2022, after realising we craved something that wasn’t available to us. 

What does brand Masqa stand for? arrow-icon

Masqa is the expression of the extraordinary you seek in everything you eat. We take pride in your taste. Masqa is chef-crafted, filled with flavours and brilliant ingredients. 

What does Masqa mean? arrow-icon

Remember that molten dollop of butter on top that makes everything extra special? We craved food that captured that feeling. So we made our own.

Masqa is that feeling of special that you relish and share.

Are Masqa products shipped to my location? arrow-icon

All Masqa products are hand-delivered in select locations. To check if we deliver to your address, enter your pin code at the product page.

What products does Masqa offer? arrow-icon

From pure couverture chocolates infused with rich fruits and nuts to luxurious cakes with delectable flavours – everything you’ll find here is crave worthy.

What are the cities that Masqa products are available in? arrow-icon

We are currently in these cities.


  • Delhi NCR
  • Bangalore
  • Hyderabad

Ordering at Masqa

How can I purchase Masqa products? arrow-icon

Masqa only takes online orders through its website 

If you are having any problem placing an order, you can call our customer care at +91-(22) 4343-3322 and we'll help you place the order. Alternatively, you can write to us at anytime and we'll get back to you.

Can I order for a friend on Masqa? arrow-icon

Yes! Masqa is all about sharing the special feeling. All you need to do is enter the address you’d like to order at. You can also add a personalised note at checkout to add a little extra love to your order.

Where can I order Masqa products? arrow-icon

You can get all Masqa products exclusively on our website. Currently, we don’t sell with other retail outlets or accept orders via phone. 

Can I order in bulk from Masqa? arrow-icon

Yes, you can order in Bulk from Masqa. To place a bulk order, get in touch with our Customer Care team through or call +91-(22) 4343-3322

What details do I need to provide while ordering a gift? arrow-icon

The recipient's address and phone number are mandatory information for placing an order. This is required so that our delivery partners can coordinate with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide the recipient's email address so that if they are not available on phone, we can coordinate with them over email for seamless delivery of your gift.

In addition, you are required to sign up once on our website with your email ID and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Order Tracking and Delivery

What delivery options do you provide? arrow-icon

All Masqa products are hand-delivered with lots of love and care. Due to the nature of hand delivery, we are only available at a select few locations. 

We apologise if we don’t deliver to your location as of now. We are working very hard to ensure that we can provide the best shopping experience to all our clients. 

How long does it take to deliver products? arrow-icon

You can check exact delivery times at each & every product page before placing the order.

Do you charge for shipping? arrow-icon

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

What do I do if my order shows as delivered but the recipient has not received the gift? arrow-icon

Such instances are usually very rare. Most of the time they occur if the delivery personnel has handed the order to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them. 
In case you are still not able to locate your item, please call our customer care at +91-(22) 4343-3322 Monday to Sunday between 9 am to 7 pm and we will help you with the issue.

Replacement, Return and Refunds

Can I return an item? arrow-icon

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

Will I get a refund on a returned item? arrow-icon

To return any items that are damaged or expired or not as per your original order, please return these products to the delivery person along with a remark on the delivery challan. Please contact customer service by email through the contact us link on the website. Mention the return of products along with the order number , and the date of delivery.

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorisation number and in unopened, saleable condition.

Postage and charges for return of these will not be refunded.


Do you provide a Cash on Delivery (COD) option? arrow-icon

No, at this point, we do not support COD payment option. 

What kind of payment methods does Masqa accept? arrow-icon

Masqa provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Masqa:

Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards

Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards

Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts

Wallets: We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, Mobikwik etc

If you face any payment related issues, please immediately call our customer care at +91-(22) 4343-3322

Can I apply the discount code after paying? arrow-icon

No, you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed? arrow-icon

In rare instances when you have made the payment and have not received an order confirmation email within 24 hours, please call our customer care at +91-(22) 4343-3322. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at

Are my transactions & banking details secure on Masqa? arrow-icon

Our complete website is secured by SSL encryption. The green bar that appears in your browser address bar shows ‘https' which highlights a secure connection rather than a normal ‘http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring a high level of security. We suggest that you avoid sharing details of your Masqa account or your card details with anyone.

You have products in multiple carts. What would you like to do?


cart icon

Total :            /-

{"country":"india","gtm":{"hours": 5 ,"mins": 30}}